Shipping Policy

Last Updated: August 10, 2026

At Groovy PK, we are committed to delivering your order safely and efficiently. Please read the following shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are typically processed and dispatched within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • In some cases, order processing may take longer due to high order volumes, promotions, or unforeseen circumstances.

  • We may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Delivery Time

We deliver orders across Pakistan.

Estimated delivery times are:

  • Major cities: 2–4 business days

  • Other cities and areas: 3–7 business days

  • Remote areas: Delivery may take additional time depending on the courier service.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any applicable shipping charges may vary depending on the destination, order size, or promotional offers.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders:

  • Please provide an accurate and complete delivery address and active phone number.

  • Our team may contact you to confirm your order.

  • Customers should be available to receive the parcel and pay the full amount at the time of delivery.

  • For larger orders, an advance payment may be required before dispatch.

5. Address Accuracy

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Active phone number

  • Complete address

  • City

  • Nearby landmark, where applicable

Groovy PK is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided to you through SMS, WhatsApp, or another available communication method.

You can use the tracking information to follow the progress of your shipment through the courier service.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

If the customer is unavailable, provides incorrect information, or refuses to receive the parcel, the shipment may be returned to us.

Repeatedly refused or failed COD orders may affect a customer's eligibility for future COD purchases.

8. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays can occasionally occur.

If your parcel is significantly delayed or appears to be lost, please contact us so that we can coordinate with the courier and assist you.

9. Damaged Packages

If your package appears severely damaged upon delivery, please contact us as soon as possible.

We recommend taking photographs or videos of the package and its condition before opening it, as this may help us investigate the issue with the courier.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Groovy PK
Email: info@groovypk.store
Website: groovypk.store

We’re happy to help with your order and delivery questions.